“I wanted to take this opportunity to thank you for your dedication and excellent support of our Customer Engagement GCO 2.0 project. As you know, this is an important effort to reorganize and solidify our internal meeting services, which has a direct impact on our external customer relationships. I have enjoyed working with you, as have all of our team members. Your experience in service delivery modeling and implementation has been critical to the project. I have found you to be professional, very competent, diligent, and easy to work with. Perhaps even more important, your heart is always in the right place. I hope to work with you on future projects. Thanks again for your significant contributions.”